Terms & Conditions

Welcome to Terra Core Pilates. These Terms and Conditions apply to all users of our services and facilities. By creating an account, making a booking, or participating in any of our classes or offers, you confirm that you have read, understood, and agree to comply with these terms.

1. General Use

All clients must set up a personal account to access classes and services. Participants must be at least 18 years old or have written consent from a parent or guardian. All services—including memberships and class packs—are non-transferable and intended solely for the registered user unless otherwise specified.

2. Class Access and Scheduling

Classes are available to book through our online schedule. Bookings are only confirmed once you receive an email confirmation. We advise clients not to unsubscribe from our notifications, as these are used to share important booking details. All classes are subject to availability and we reserve the right to modify the schedule or instructor line-up without prior notice.

3. Arrival & Attendance

Please arrive 5–10 minutes before your class.
Late arrivals beyond 10 minutes will not be admitted for safety and courtesy reasons.
Reformer Pilates requires focus and calm—phones must be silenced and stored away.
Grip socks are mandatory for all participants.

4. Booking and Cancellation Policy

Clients can book up to 14 days in advance. If you need to cancel, please do so at least 12 hours before the class.

Cancellations made after this window are classified as late and will result in a lost class credit.
Not showing up without cancellation is a no-show, and repeated no-shows may result in account restrictions.

5. Waitlist Guidelines

When a class is full, you may opt to join the waitlist. If a space becomes available, it will be offered to the next person in line. Upon acceptance, a valid class credit or payment must be available to confirm your place.

6. Payments and Pricing

All pricing is displayed on our website. Payment must be completed at the time of booking. Packages have specific expiry dates, and special offers may carry additional conditions. We reserve the right to change prices periodically.

7. Refunds & Cooling-Off Period

Class packs and memberships are non-refundable once purchased, except as required by UAE law.

8. Studio Conduct

To maintain a respectful and welcoming studio environment:

Respect fellow clients and instructors at all times.
Follow instructor guidance and studio policies.
Photography or filming is only permitted with prior consent and must not disrupt the class.

9. Health & Medical Clearance

Clients are responsible for ensuring they are fit and healthy to participate in physical activity. You must inform your instructor of any medical conditions, injuries, or pregnancy prior to class. We may ask for medical clearance before participation in certain cases.

10. Pre- & Postnatal Clients

Prenatal: You may attend specific classes if you have prior Reformer experience and approval from your healthcare provider. From 20 weeks onward, you will need to switch to pre-natal-friendly sessions.
Postnatal: Return only after receiving medical clearance (typically 6–8 weeks postpartum).

11. Returns on Retail Products

Unused merchandise may be returned with proof of purchase:

Full refund within 14 days.
Store credit within 30 days.
All sales of supplements, cosmetics, or hygiene-related items are final.

12. Dress Code

All clients must wear fitted, zip-free athletic wear suitable for Reformer Pilates. Grip socks are required and must be worn during sessions. Shoes must be removed before entering the studio area.

13. Promotions & Discounts

We occasionally run promotional offers and discount codes, which may have their own terms. Discount misuse (e.g., duplicate accounts) may result in voided bookings or account restrictions. All promotions are subject to change or cancellation without prior notice.

14. Communication

We may contact you via email, phone, or other provided details. Ensure your contact info is up to date. You may opt out of marketing communication, but operational emails (e.g., booking confirmations) are necessary for your account use.

15. Studio Closures

In the event of public holidays, weather disruptions, government directives, or other unforeseen events, Terra Core Pilates reserves the right to close the studio temporarily or cancel classes. Where possible, class credits will be returned or rescheduled.

16. Mixed-Gender Environment

Terra Core Pilates is an inclusive studio. All classes are open to individuals of any gender, background, or experience level.

17. Personal Property

Please keep personal belongings to a minimum. Terra Core Pilates is not responsible for lost, stolen, or damaged items while on the premises.

18. Liability

Participation in any class is at your own risk. Clients acknowledge that fitness activities carry inherent risk, and Terra Core Pilates will not be held liable for injuries or losses except where required by law. Instructor advice is not a substitute for medical consultation.

19. Waiver & Consent

All clients must complete a waiver form prior to attending any class. This includes a declaration of physical readiness and agreement to these Terms and Conditions. Failure to complete the waiver releases Terra Core Pilates from any liability.

20. Intellectual Property

All studio materials, including branding, educational content, photography, and videos, remain the property of Terra Core Pilates and are protected by UAE copyright law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes will be resolved through the UAE court system.

22. Privacy & Data

Client data is handled in accordance with our Privacy Policy. By signing up, booking, or participating, you agree to the collection and use of your data as described. If you do not wish to be included in any media or promotional filming, please notify us via email at least 7 days before your scheduled class and inform your instructor on arrival.

23. Amendments

Terra Core Pilates reserves the right to amend these Terms at any time. Any changes will be communicated via email or published on our website. Continued use of our services confirms your acceptance of the updated terms.

Effective Date: 31/07/2025