Privacy Policy

A legal disclaimer

Terra Core Pilates Studio LLC
Effective Date: 31/07/2025

At Terra Core Pilates Studio LLC, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws in the United Arab Emirates.

This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

When you register with us, book a class, purchase a package, or interact with our website or booking platform (e.g., Mindbody), we may collect the following information:

Full name
Email address
Phone number
Date of birth
Emergency contact details
Health or medical information (as provided by you)
Billing and payment information
Login credentials for our booking system
Device and usage information (via cookies, if applicable)

2. How We Use Your Information

We collect and use your personal data to:

Manage bookings and class attendance
Communicate class updates, promotions, and studio news
Process payments and manage memberships
Ensure your safety through informed instruction (e.g., health disclosures)
Comply with legal or regulatory obligations
Improve our services and user experience

3. Consent to Communication

By creating an account and booking services, you consent to receiving transactional and service-related emails (e.g., booking confirmations, policy updates). You may also opt in to marketing emails. You can unsubscribe from promotional emails at any time via the unsubscribe link or by contacting us at hello@terracorepilates.com.

4. Health & Medical Information

Health information is collected only with your consent and used solely to support safe participation in classes. This may include details about injuries, pregnancy, or other conditions. This information is securely stored and only accessible by relevant instructors or staff.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data. We may share your information with trusted third parties strictly for business operations, such as:

Our booking and payment platform
Email service providers (for communications)
Legal or government bodies, if required by law

All third-party partners are contractually obligated to maintain confidentiality and comply with applicable data protection laws.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include secure servers, access restrictions, and encryption where applicable.

7. Data Retention

Your personal data will be retained for as long as necessary to provide you with services, fulfill legal obligations, or maintain accurate business records. If you wish to close your account, we will securely delete your personal data upon written request, unless retention is required by law.

8. Your Rights

You have the right to:

Access and review the personal information we hold about you
Correct or update your details
Withdraw consent for processing (where applicable)
Request deletion of your account or data (subject to legal obligations)

Requests can be submitted to hello@terracorepilates.com.

9. Cookies & Analytics

Our website may use cookies or analytics tools to improve functionality and understand user behavior. These tools do not collect personally identifiable information unless you have submitted it voluntarily. You can disable cookies in your browser settings.

10. Photography & Video

Classes may be recorded or photographed for marketing purposes. If you do not wish to be featured, please notify us in writing at least 7 days in advance and inform your instructor before the class begins. Otherwise, you consent to the use of your image by Terra Core Pilates Studio LLC for promotional use.

11. Policy Updates

This Privacy Policy may be updated periodically. Clients will be notified of significant changes via email or through updates on our website. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
📧 hello@terracorepilates.com